Terms & Conditions

Payment


The following debit and credit cards can be used as payment:

  • VISA
  • VISA Electron
  • Mastercard
  • JCP
  • Dankort/VISA-Dankort.

Payment is only debited from your card at time of dispatch. 




EmpowerMind encrypts your card details using the SSL (Secure Socket Layer) protocol. This means that unauthorized users cannot read your card information or other information.  





Delivery


EmpowerMind aims to dispatch orders received before 12pm the same day. Orders received after 12pm will be dispatched the next day.

Electronic products are delivered instantly.



EmpowerMind arranged delivery with Post Danmark (unless other is stated) to the receiver on the date stated in the order. Delivery in time is subject to Post Danmark keeping their delivery terms. In special cases with delayed goods or missing goods, EmpowerMind will re-dispatch your order free of charge, if the goods is stil available. 



 

Warranty

Faults or deficiencies that should be noticed by inspecting the goods are to be informed to EmpowerMind within a reasonable time frame. The good can either be returned for repair, replacement or if necessary credited to your credit card if the other is not possible. In warranty cases EmpowerMind will hold the shipping costs within a reasonable level. 

Complaints and returns
 by faults, defects or missed goods please contact:



EmpowerMind

Sydmarken 32A, DK-2860 Søborg
Denmark
Phone +45 21 21 21 41

 

Returns



Returning of goods is to the adress listed above - please note that we do not receive parcels which are send on COD.

Returning of goods can also happen by refusing to receive the delivery, or by delivering the goods personally to us. It is not a requirement but the expedition will be faster if adequate information is provided - such as copy of the order confirmation and account number where the payment should be returned to.


There are 14 days to return the goods, counting from the day they are received. If you choose to cancel a purchase, simply return the product in the same condition and quantity as you received them. Once the goods have been returned and approved, the purchase price refunded to your account within days. Cost for the return, you must bear.

For digital products, we have unlimited returns. If You are not satisfied with the product, please let us know, and we will refund the full amount.

Reimbursement


In case of agreed discounts, returned merchandise or prepaid items are canceled before shipment, there must be a full or partial refund of the purchase price. Repayment is usually always by bank transfer, and EmpowerMind therefore need information about your bank account number. This information is not sensitive, and may be disclosed by email or other traditional correspondence.